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| Training - Complaints/Appeals |
| COMPLAINTS/APPEALS |
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COMPLAINTS The complaints policy is designed to provide JITO with a means of dealing with all complaints in a professional, fair and understanding manner. We aim to ensure all customers have their complaints dealt with fairly, thoroughly and promptly to resolve the grievance as quickly as possible. It is also intended to assist us in identifying the best way of modifying systems or processes, where modification will prevent further complaints and/or enhance the service provided. Through this process we aim to continually enhance the level of service provided to customers/clients. Click here to download the complaints procedure in a PDF file. |
APPEAL OF ASSESSMENT Any candidate who feels that an assessment decision which does not grant them credit was incorrect is entitled to seek a review of the assessment decision. Ideally candidates are encouraged to try to resolve any issues directly with the assessor, but it is recognised that this may not always be possible. If the situation cannot be resolved in this way, download and read the procedure, then contact the Joinery ITO. |