Qualifications - Management 3
NATIONAL CERTIFICATE IN FIRST LINE MANAGEMENT
(Communications & Quality) Level 3
This qualification is the first of two qualifications for people training to be team leaders, supervisors, charge hands, or first line managers. The compulsory section specifies the essential communication and quality management skills required of first line management role holders, while the elective section allows people to select from a diverse range of outcomes. Knowledge and skills covered in the elective section include interpersonal skills, inventory, first line management, quality management, adult education and training, and writing.

The NZQA website has details of each unit standard.
Click on the links shown for more information:   for a Word file, for a pdf file.

Std # Unit Standard Name
Credits
 
Requirements :
   
Compulsory
 Elective
  Level 2 units
2
 0
  Level 3 units
13
 0-24
  Level 4 units
3
 0-24
 
Minimum Total credits
18
 24
Compulsory - 18 credits :
 
Level
Credits
8085 Explain fundamental concepts and principles of quality and its management 
3
4
1296 Conduct a one to one interview
4
3
1304 Communicate with people from other cultures
2
2
1312 Give oral instructions in the workplace
3
3
9705 Give and receive feedback
3
3
11097 Listen to gain information in an interactive situation
3
3
Elective - choose 24 credits :
Business Administration Services :
334 Operate inventory administration systems to record and monitor inventory activities

3
5
First Line Management (min 3 credits from this domain) :
1984 Develop the performance of teams and individuals
4
5
11994 Recruit and select staff
4
6
15189 Prepare and implement a health and safety plan for a workplace
4
3
Quality Management :
8081 Collect data for the management of quality     
3
8
8086 Demonstrate knowledge required for quality auditing
3
4
8087 Use core quality management tools
3
6
8077 Participate in a team for the improvement of products, services and production, and/or delivery processes (pre-requisite 8087)
4
4
Work and Study Skills :
1980 Identify, from an employee perspective, ways of dealing with personal grievances and disputes (pre-requisite 1979)
3
2
Delivery of adult education and trainings :
7108 Conduct on-job training for adults
4
8
Design and development of adult education and training :
7103 Determine individual adult training needs
3
4
Interpersonal communications :
1297 Conduct a formal interview
4
4
1307 Present ideas and information orally to a specified audience in a predictable situation   
3
3
1311 Present and defend an argument orally
4
4
9679 Participate in formal meetings
4
3
9681 Participate in groups and/or teams to make decisions
3
3
9704 Manage interpersonal conflict
4
6
Writing :
3491 Write a report
3
4
Top